Shipping policy

Shipping Policy

We currently ship within the United States.

Order Processing

Orders are prepared and shipped within 2–5 business days after payment is confirmed. Business days do not include weekends or holidays.

During sales, holidays, product launches, or periods of high order volume, processing may take longer. We appreciate your patience while we carefully prepare your order.

Shipping Rates and Free Shipping

Available shipping options and charges are shown at checkout based on your order and delivery address.

We offer free standard shipping on eligible US orders of $75 USD or more. The threshold is based on the order subtotal after discounts and before taxes and shipping charges.

Delivery Estimates

Estimated delivery times are shown at checkout when available. Delivery time begins after your order has been processed and transferred to the carrier. Carrier estimates are not guaranteed and may be affected by weather, holidays, service disruptions, or other circumstances outside our control.

Tracking Your Order

When tracking is available, you will receive shipping confirmation with tracking information after your order leaves us. Please allow time for the carrier’s tracking system to update.

Address Changes

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order begins processing or has shipped.

Customers may be responsible for additional shipping costs when an order is returned because of an incorrect or incomplete address.

Delayed or Missing Packages

If your package is delayed, please check the tracking information and contact the carrier for the latest delivery update. You may also contact us, and we will do our best to help investigate.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting the carrier. Divergent Glow Self-Care is not responsible for packages after the carrier confirms delivery, but we will help you review the available tracking information.

Damaged Packages

If your order arrives damaged, contact us promptly with your order number and clear photographs of the package and affected items so we can review the issue.

Contact Us

For questions about shipping or delivery, contact us at info@divergentglow.store. Please include your order number when contacting us about an existing order.